By: Petr Berdych
June 17, 2025 5 min read
Door-to-door sales are not universally banned in the Czech Republic, but some towns and municipalities restrict or completely exclude them in their ordinances. In Prague, for example, there is a ban on door-to-door sales throughout the city (Section 8(2) of Ordinance No. 21/2021 Coll. of the City of Prague). In other cities or towns, sales may be restricted (for example, to certain times or places).
Regardless of local regulations, sellers are obliged to comply with the Consumer Protection Act and must not use misleading or aggressive commercial practices. Examples of unfair commercial practices include creating a false impression of urgency (“This offer is only valid now!”), repeated intrusive visits of the retailer even after the consumer has asked the retailer not to return, etc.
Prior to entering into a contract, the seller is obliged to provide the consumer with comprehensible information about:
Yes. If the consumer does enter into a contract, he or she has the right to withdraw from it without giving any reason within 14 days of signing it (Section 1828 of the Civil Code). If the seller’s visit was unsolicited, the withdrawal period is extended to 30 days (section 1829a of the Civil Code).
Although withdrawal can be made by any unambiguous statement to the seller (including, for example, a telephone call), we recommend that it is always made in writing. The most appropriate form is a registered letter or sending a withdrawal message from a data box. If you have the seller’s email address, you can also send a withdrawal via email.
If the withdrawal is not in writing, it will usually be difficult to prove that the withdrawal actually took place.
Door-to-door selling is a major risk, especially for older consumers. Consumers may be pushed into an unfavourable contract, buy unnecessary goods, or enter into a contract without the option to consider other suppliers and their benefits.
The basic rule is caution, verifying information and not signing anything particularly under pressure. If you suspect an unfair commercial practice, you can contact the Czech Trade Inspection Authority through the CTIA e-filing office. If the seller behaves aggressively, consider contacting the Czech Police.
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