By: Edita Sikorová
July 22, 2025 4 min read
On 28 June 2025, Act No. 424/2023 Coll. on requirements for accessibility of certain products and services came into force. It follows European Directive 2019/882, known as the European Accessibility Act.
The primary objective of the new regulation is to ensure equal access to products and digital services for people with disabilities and other groups with limitations. The law is intended to eliminate any discrimination in the use of selected services and products caused by the physical or cognitive limitations of users.
The new requirements to ensure equal accessibility apply in particular to the following categories:
From 28 June 2025, all new services and products must comply with the obligations. For services that were already on the market before, there is a transition period until 28 June 2030, giving operators sufficient time to adapt.
The key principles of general accessibility are perceptibility, operability, clarity and stability. In practical terms, this means, for example, the ability to adjust font size and contrast, compatibility with assistive technologies, or intuitive navigation and a clear, logical content structure. Regulated products must also be clearly labelled, accompanied by accessible instructions and safety information. For services, there is an obligation, among other things, to disclose to the user a description of the service and how it meets accessibility obligations.
The new legislation has a major impact on operators of e-shops and other digital business services. E-shops that allow remote contracting need to adapt their websites and apps to make them usable by people with disabilities. For example, a blind user should be able to read the description of an item and make a purchase using a screen reader.
Failure to comply with the obligations can lead to fines of up to CZK 10 million, with the specific amount of the sanction depending on the seriousness of the offence. Compliance is supervised by the Czech Trade Inspection Authority. If it finds that a product does not meet these requirements, it can order its withdrawal from the market in addition to fines.
The law assumes that not every company will be able to fully ensure accessibility. There are exemptions for micro-businesses (they apply only to services), or where compliance with the requirements would impose a disproportionate burden.
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